When mailing out your invitations, please be sure that your guests are given
a reasonable amount of time to respond...
3- 4 weeks before the RSVP date is considered proper etiquette.

Callbacks will not be provided for any list or guest who receives their invitation
less than 2 weeks before the RSVP date.
(without an additional charge)

Guests must be instructed to respond to our service ONLY

HOW TO SET-UP YOUR LIST

> Your guestlist is uploaded to your database automatically, and must
be set-up as described below, using one of these templates. Please do not try to send us a list set-up in any other manner - the computer WILL NOT be able to enter it into your database.
Word
Excel

>  Your guest list must be ONE complete list, in alphabetical order by last name...
and include one home or cell phone number. (US-Hawaii-Canada Only)
             ** NO titles (Mr,Mrs,Rev,Dr, Family etc) 
** NO business phone numbers
** NO other information           
      
         
> Include the name(s) of everyone invited on each invitation...or the word "guest" if a name is unknown.
These examples show you how each invitation should look on the template:

1.  406-123-4567 l Adkins, John l                                                                           (single guest example)
2.  312-345-7867 l Brown, Melissa l Brown, Tom l guest l             (married couple & guest example)
3.  217-241-5666 l Carter, James l Smith, Sue l                                         (unmarried couple example)

> Do NOT add guests from "different" households to ONE invitation. Adding "And Family" to an invitation
is never proper, and it cannot be used on the list you send us.
Separate households, receive separate invitations.
Whoever responds MUST be able to respond for everyone on their invitation.
If they can't,  the remaining guests will be added to your list as an additional invitation.

TIP:
To save money, do not include members of the Wedding Party or your Parents on your list.
Why pay us to tell you that these people will be attending!
Be sure to TELL them NOT to respond to us though!
If they do, we will have to add them back to your list and count as an additional invitation.

>  It is extremely important that we receive your guestlist BEFORE your guests start responding.
Email your list to your coordinator when you're ready to mail your invitations.

>  Please make sure your guestlist is " complete" BEFORE you send it to us. We cannot redo your list for you. Invitations cannot be added or removed once your list has been uploaded to the database.
Please do not ask us to "add" or "remove" ANY invitation ...IT CANNOT BE DONE.

> You don't have to worry if you forgot an invitation. Any additional invitations will be
added as NOL's to the bottom of your list AS the guests respond.

NOTE:
If these additional invitations take your count into the next pricing category,
you will be responsible for the fee of the higher category.

WHAT IS NOL?

>  Any name that does not appear EXACTLY as shown on the list you provide, will appear on your
UpdatePage marked as an NOL...which means Not-On-List.

There are three reasons for an NOL:

1. Guest name is spelled incorrectly or uses all capital letters(we correct these each evening)
2. A guest has added an "uninvited person" to their invitation
3. Response is from an invitation that was missing from the original list you sent us.

NOTE:
Guests realize that it is not proper to add "uninvited guests" and seldom press the issue once informed that their invitation is for a limited number of people. But please understand, we are not here to control the behavior
of anyone who chooses to ignore proper ettiquette. **

> If a guest insists that they will be adding an "uninvited person" to their invitation after we've informed them
of their limit, the names will be recorded, and marked as "NOL".
It is then up to someone from the wedding party to contact this guest regarding their "addition".

> Any online guest "error" that results in an NOL, will be corrected during updates each evening...unless the response is submitted AFTER the updates for the day have been made.
You do not need to notify us of these errors...we see them as soon as they are submitted.


IF ADDITIONAL COUNTS ARE REQUESTED

>  We will be happy to collect additional counts, as long as the request
is made when you sign-up with our service.

>  Expecting guests to respond for something that they have no prior knowledge of
is confusing to your guests..
The additional information MUST be given to your guests in your invitation packet,
or we cannot provide the count.

** WARNING GIVEN TO GUESTS
"I'm sorry, but your invitation is just for __ people. There is limited seating at the reception site, and additional people cannot be accommodated".
(Online guests are warned 3 times during the process, phone guests are given the warning once.)