questions about your update page?

You can rest assured that the responses indicated on your Update Page are an accurate reflection of the responses submitted by your guests. There are a number of systems in place to make sure that each response that comes in is recorded exactly as submitted.
The response form on your webpage cannot malfunction, and responses cannot be "lost" unless the entire website goes down....which hasn't happened in eight years. If your guest "submits" a response, it will be recorded.
Our online form is an extremely simple form, unfortunately, we have no contol as to how guests follow directions, and there have been instances where a guest fills in their information, but forgets to click the "submit" button. In these cases, their response is not submitted... but we will get their response when we do callbacks.

RSVPing online is a VERY simple process. The instructions are very clear and precise. If a guest chooses to ignore the simple instructions and submits an incomplete RSVP, it will be YOUR responsibility to contact the guest.


When guests respond online, your update page is immediately updated. Phone RSVP's are updated as necessary.

In most cases the database is an accurate reflection of your responses, there could be situations where the use of duplicate phone numbers for more than one invitation could result in recording errors. Please do not use duplicate phone numbers on your list. If this type of error occurs, please let us know, and we'll correct it immediately. There could also be situations where we will not post a response online until we are assured of its accuracy. Please do not be concerned. All responses are kept on a duplicate list here in our office and any corrections/updates to your online list will be made when your list is prepared for callbacks.

There could be occasions where the numbers on your page will appear to randomly change. This is nothing to worry about. The numbers are being kept accurately, but the display appears abnormal because you are attempting to view the page at the same time someone is rsvping online to your wedding....or we are "updating" your page.
TIP: If you view your page late in the evening there is less traffic, and much less chance of this happening.

To make sure you are viewing the most current responses, "refresh" your browser before you enter your update page.