When will you do my callbacks ?

The callback portion of our service is only as good as the guestlist you send us. If you include work numbers, duplicate numbers, or non-US numbers etc..., we will not be able to call the guests and therefore your count will not be accurate.
Please make your list up correctly.

Callbacks cannot be rescheduled for any reason once your RSVP date has been added to the database.
Unless you have requested in writing that we not place calls to your guests, callbacks will be started the day after your rsvp date, and continue for up to three days. We make up to three attempts to contact or leave messages for guests who do not respond by your rsvp date. We reserve the right to add an additionl day of callbacks if we find that an unusually large number of guests do not have a recorder on their phones.

The callback service we provide is a very important part of our service, but we do NOT provide callbacks to guests who have not been given sufficient opportunity to respond on their own. If during the callback process we find that incorrect/incomplete contact information has been put on your invitations, callbacks will be STOPPED IMMEDIATELY. You will be responsible for paying the $50 charge before callbacks will be resumed. Please do not create this situation for yourself or our callback staff. If incorrect or incomplete contact information has been printed on your invitations, please NOTIFY US IMMEDIATELY and take care of your additional fee. This additional fee cannot be paid online by credit card...a personal check or Money Order must be mailed to our office.YOU WILL NOT BE HAPPY IF WE SUSPEND CALLS!

Our offices are closed and we do not make callbacks on any holiday. If your callback days include a holiday, we will resume calls the following day. Although our offices are closed to incoming calls on weekends, we do perform callbacks on Saturdays and Sundays. Please make sure the contact information on your invitations direct your guests to call M-F.

All phone numbers and any outstanding fees must be in our posession at least two days before your rsvp date in order to be scheduled for callbacks. UNDER NO CIRCUMSTANCES will we provide callbacks if we receive a list less than 2 weeks before the rsvp date. Please be sure that you send us your list on time!

The accuracy of your count is our main concern. If there is a question about a response for any reason, it is possible that an occasional guest will receive a reminder call even though they may have already RSVP'd. If there is a question about an "online response" , the response will be updated with a "no" when your page is being prepared for callbacks. If a guest has RSVP'd directly to you, just send us their name(s), and we'll mark their response(s) accordingly.

We do not place callbacks outside the continental United States, to guests for any wedding that is not "paid in full" by the RSVP date, places of business, cell phones, guests who have blocking devices on their phones, phones that belong to a "friend" or "relative" of a guest, the same phone number for multiple guests, anyone who is only listed as "Mr." and/or "Mrs.", names that are added (or received invitations) less than 2 weeks before your rsvp date, or who have no english speaking members. We will of course gladly accept rsvp's from these guests.

PLEASE NOTE:
"Callbacks" are a VERY important part of our service. We STRONGLY advise that you take advantage of callbacks. Regardless of what you would like to believe, MOST OF YOUR GUESTS WILL NOT RESPOND, and if you do not allow us to provide this service for you, you WILL NOT receive an accurate guest count. We do NOT speak with/leave a message for any phone number more than ONE TIME.
DO NOT LIST ONE PHONE NUMBER FOR MULTIPLE INVITATIONS.

We are not responsible for guests who do not respond to our reminder calls. We will not accept calls from any guest who is beligerant, under the influence, or who does not know the names of the bride or groom.

Please be sure that your guests are given a reasonable amount of time to respond to your invitation... 3- 4 weeks is the norm.